Software is born , grows and ages very fast if not taken care of properly. A "living" creature which needs to utmost care during its lifetime to function properly as its utilised in more depth under more demanding conditions; your software platform will slowly decay towards obsolescense if not maintained professionally.
Orsa ; throughout its 20 years of existance, has been tasked with maintaining a wide range of software platforms from simple websites to multilayered architectures.
The kind of software platforms we provide maintenance services for range from an enterprise portals with over 1000 users spread all over the country ; to mobile apps of chain retail stores which are used by over 10 thousand users on a daily bases to place orders. Maintaining a platform at this level requires around the clock attention at all layers to make sure that our customers experience the minimum downtime and maximum customer satisfaction.You can check the Coffy app on appstores, which we maintain and continuously develop for Dominos Pizza of Turkey as an example of our around the clock maintenance and support performance for complex software platforms.
Our maintenance service starts with a through analysis of the platform we are taking over and establishing a basic audit of the parameters of the system's architecture and performance. In liason with out customer we map the desires KPI's for the system's performance and keep a steady check on the system through a checklist approach. Based on the depth of our customers' needs, our teams also deploy the necessary tools to automate necessary interface and code checking mechanisms; making sure that the system in our custody is working as planned.
We take pride in providing our customer's with a documentation set that outlines the architecture we are responsible and also acts as a blueprint for our maintenance services.
During our service, we provide our customers with timely reporting of the parameters of their system and through regular overview meetings brief them on the current status of their systems. Our maintenance service also include a a free number of development hours should there be a need to implement some minor developments to polish the interface or make some minor additions to the workings of the system.
We stand ready to provide maintenance service either during regular business hour or 7/24 . Our night shifts are staffed by a real software technician who make sure that your system is taken care of even at 4 am in the morning.
Each system with its own unique properties and each company with its own unique expectations out of that system makes maintaining a system not just a matter of technical prowess but of superb customer and project management.
Should you decide to outsource your software maintenance to a professional team who has seen through hundreds of cases throughout the years; pls contact us for more details about the kind of service we can provide for your specific needs.
